Verizon. How many of you have Verizon as your cell phone carrier? I have always had a problem with Verizon when it came to receiving messages days after they were left. That's one of the big reasons we switched to Sprint.
A few years went by, we started going out in the building on wheels and needed mobile internet. Verizon seemed to have the best coverage, although, personally, I was not only happy with Sprint, but we were no longer under contract with them.
Hubby wanted to switch back to Verizon. Okay, back under a new contract. Went out on the road in the building on wheels, signed up for mobile internet through our cell phone for a month. Came home, called to have that feature stopped. Cool.
Amost a year later, we called to have it turned on again and they said, It's already on. What???
Granted, it was partially our fault for not inspecting our Verizon bill as closely as we should have, but we had called to have that function turned off. Long story, short, they would only credit back 3 months of charges, even though they could see that we had not used the mobile broadband service. Fuming, but live & learn, right?
I'm looking at the bill today, after having used the mobile broadband again last month on the trip to my Mom's house, and instead of a $70 something bill, it's $198. Hubby got on the phone with them and received a $40 credit, because they charged us for time we didn't actually use the service. We were being charged for 2 months, and we used it for a week. Uh huh. So Hubby was happy.
I took the bill back. But what about these two $29.99 charges for, what, data usage unlimited-email. What's that?
So I got on the phone with them. God bless this girl. She was so patient with me. It took her four times of explaining before I understood that these two charges (two months) were for email through my cell phone. I have never had email through my cell phone. I didn't even know what it was, how could I have ordered it??? She took the charges off.
Just sayin' here, check your bill. Don't be afraid to keep asking until you understand what you've been charged for.